OfferStory AI Support
Last updated: September 16, 2026
Contact us
Email support@offerstory.ai. We read every message. Telling us your iPhone model and the iOS version usually gets you an answer in one round trip instead of three.
Common questions
How do I restore a purchase?
In the app, open Settings → Restore Purchases. Restoring uses the Apple Account that made the original purchase, so make sure you are signed in to that one on this device. If it still does not appear, email us — we can check the receipt.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple, not by us, so they are cancelled on the device: open the iOS Settings app → tap your name → Subscriptions → OfferStory AI. Cancelling stops the next renewal; access continues until the end of the period you already paid for. Refunds are handled by Apple at reportaproblem.apple.com.
What do I get without paying?
OfferStory AI is free to download and there is a free tier: three practice sessions a week with AI feedback and STAR coaching, plus the question bank. No account and no card are required to use it. What the paid tier adds, and what it costs, is on the pricing page.
Do I need an account?
No. The app works without a sign-up, and your practice sessions live on your device.
How do I delete my data?
Deleting the app removes the practice data stored on your device. For anything held server-side, email support@offerstory.ai from the address you contacted us with and ask for deletion — what we collect and how long we keep it is set out in the privacy policy.
The AI feedback got something wrong
It can. AI feedback is practice guidance, not a verdict and not a guarantee of an interview outcome — see the disclaimer. If a specific response was plainly wrong, send it to us; that is how the prompts get better.